FAQ

Q: When will I get my order?

A: We courier same day on available items and orders placed before 4pm. Delivery takes 1-3 days depending on your location. Your order will be delivered at your door. Our couriers deliver Monday to Fridays, they do not deliver on weekends.

Q: Can I exchange?

A: Yes. You can exchange provided the item ordered is still in the same condition it was delivered to you and not soiled.

Q: Can I get a refund?

A: No. We don’t offer refunds, we only offer exchange or store credit.

Q: Do you offer laybye option?

A: Yes. We have a 2 months laybye option. We require 50% deposit to put aside your order, the balance is payable on the second month or whenever the customer wants to pay the full balance before the due date. If the balance is not paid on the agreed date, you will forfeit your deposit.

Q: How does the preorder work?

A: The customer secures their order on the item that is still in production. When the items arrives the customer will be notified and order will be delivered at their door. In a case where the production fail the customer will be refunded in full.

Q: How long does the preorder take?

A: Preorders take 21 days.

Q: Are all the shoes 100% Genuine Leather?

A: Yes, all our shoes are 100% Genuine Leather unless specified otherwise.

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